Trade assurance is a trade service that enables the seller to deliver goods safely and accurately at the time of order with the buyer in order to secure and enhance trust with the buyer and seller.
Trade assurance minimizes buyer's risk by guaranteeing refunds if the seller in Korea fails to meet the terms of the transaction guarantee order (ie the item is not received, the item is not shipped, the quantity is inconsistent, the item is damaged, or other handling problems).
Q: Does Trade Assurance charge fees?
No. Trade Assurance order protection is a FREE service for buyers. Standard transaction fees still apply.
Q: How can I confirm my order is covered by Trade Assurance?
For Trade Assurance orders, make sure the Trade Assurance icon is displayed on the order page. Check your orders now.
Q: What is the Trade Assurance covered amount?
The Trade Assurance covered amount is the amount of your order payment that will be protected. If supplier does not meet the requirements for shipping time or product quality agreed in your contract, you can open a dispute and . If you can't reach a solution with the supplier and the supplier is found to be at fault, Alibaba.com will provide you with a refund for your covered amount.