RecSee (Portal Recording System)

RecSee is the solution that can record various multi media through supporting the integration recording with a voice, screen, video, text rexording features.

• Recording of a variety of ways
  - Support a recording by various recording system like a TDM/IP/IPCC.
  - IP recording system guarantees best sound quality and stable recording using the Mirror method that FURENCE has developed.
• Utilization of various interfaces
  - Through this system linkages with various interfaces required by customer company, it can be used in several system.
  - It can appropriately respond to various environments by supporting various kinds of PBX and CTI interface.
• Various analysis function
  - This system supports accurate analysis of consultation patterns, extensive search and analysis features as well as simple voice recording.
  - It helps to improve the quality of consultation of contact center through an analysis of various data.
• Powerful extension function
  - In addition to Window OS, this system supports recording system based on Linux OS.
  - Recording system based on Linux OS supports different properties with Window OS. It has high performance, stability, low cost and security.

Features

1. RecSee Voice Recording
   -Powerful user interface : Interface for user
   Menu for personal user
   Support a variety of community(Bulletin, Note)
   Intuitive user interface : Support various call statistics
   Refined px-layer
   Monitoring system status
   Support a variety of recording options
   Linkage with various middleware
   Real time monitoring
2. RecSee Screen/Text Recording
   Support solution of two methods
   Configurate a system for the user using the drag & drop features
   Support recording of two methods : Capture Recording, movie Recording
   Support captures of five methods
   File transport option : Immediately/reservation transport
   Recording agent's typing
3. RecSee Video Recording
   Capture video of customer and agent in real time
   Support the recording regardless of the type of telephone
   It can flexible respond to other system
4. RecSee Evaluation
   Consulting various evaluation methods and operating methods
   Support various report according to the individual, team, period.
   Support the evaluation and static of information.
   Support service quality improvement and service strategy establishment by providing VOC.
5. RecSee Linux
   It can record the 200ch simultaneously
   It shows higher performance with low specification than the Window server.
   It is unnecessary to patch frequently like a Window serve.
   It can meet various needs of customer in a network configuration and install the system by redundancy.